Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the StrategyHub™ software platform (the “Service”) provided by Progress Partners Consulting LLC (DBA: Gamechangers Consulting LLC) (“we,” “us,” or “our”). By creating an account, subscribing, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Who we are

The Service is operated by Progress Partners Consulting LLC (DBA: Gamechangers Consulting LLC). You are entering into a contract with Progress Partners Consulting LLC (DBA: Gamechangers Consulting LLC) when you use the Service. If you are using the Service on behalf of a business or other entity, you represent that you have authority to bind that entity to these Terms.

2. Accepting the Terms

By signing up, logging in, or continuing to use the Service, you acknowledge that you have read, understood, and agree to these Terms and our Privacy Notice. We may update these Terms from time to time; continued use after changes are posted constitutes acceptance.

3. Description of the Service

StrategyHub™ is a strategic planning and execution platform designed for consultants and their clients. It includes tools for creating strategic plans, tracking goals, KPIs, initiatives, milestones, reports, and optional data-source integrations. Features and limits depend on the subscription plan selected.

4. Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate and complete information and keep it up to date. You may not share login credentials or allow unauthorized users to access your account.

5. Acceptable use

You agree not to misuse the Service, including but not limited to:

• Using the Service for any unlawful purpose or in violation of applicable laws;
• Uploading or transmitting spam, malware, viruses, or other harmful code;
• Attempting to interfere with, disrupt, or gain unauthorized access to the Service or its infrastructure;
• Scraping, data mining, or reverse engineering the Service;
• Infringing intellectual property rights or the rights of others;
• Circumventing usage limits, billing controls, or security features.

6. User content and submissions

The Service allows you and your invited users to submit content, including plans, goals, KPIs, comments, files, uploaded documents, logos, and feedback (“User Content”). You retain ownership of your User Content. You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, and process User Content solely to operate, secure, support, and improve the Service, and to comply with law.

You represent and warrant that, for all User Content you submit:

• You own it or have all rights and permissions necessary to submit it and grant the license above;
• It does not infringe or misappropriate any third party’s intellectual property, privacy, publicity, or other rights;
• It is not unlawful, defamatory, harassing, hateful, obscene, deceptive, or otherwise objectionable;
• It does not contain malware or code intended to disrupt the Service;
• Where it includes personal data about other people, you have a lawful basis and any required notices or consents in place.

We do not systematically review User Content and are not responsible for it. We may, but are not obligated to, remove, disable, or restrict access to User Content that we reasonably believe violates these Terms or applicable law, or that creates legal or security risk, and we may suspend accounts responsible for repeat violations. If you believe content on the Service infringes your copyright, send a notice under the U.S. Digital Millennium Copyright Act to legal@strategyhub.io identifying the work, the material at issue, your contact details, and a good-faith statement of unauthorized use. We may terminate accounts of repeat infringers.

Feedback and suggestions you send us are non-confidential, and you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or compensation.

7. Intellectual property

We retain all ownership and intellectual property rights in and to the Service, including software, designs, branding, documentation, and underlying technology. We grant you a limited, non-exclusive, non-transferable right to access and use the Service according to your subscription plan. You retain ownership of the data and content you enter into the Service.

8. Payment, subscriptions, and billing

Paid subscriptions are billed through our online reseller, Paddle.com. Paddle.com is the Merchant of Record for all our orders and provides customer service inquiries, billing, tax collection, and returns handling. By subscribing, you agree to Paddle’s Buyer Terms, which govern payment processing, subscriptions, cancellations, and refunds.

Subscriptions renew automatically for the selected billing period unless canceled before the renewal date. You are responsible for all applicable taxes and fees. We may change pricing by providing notice in advance; changes apply at the next renewal.

9. Cancellation and termination

You may cancel your subscription at any time through the billing portal or by contacting support. Cancellation takes effect at the end of the current billing period. We may suspend or terminate your access for material breach of these Terms, non-payment, fraudulent or abusive activity, or security risk.

10. Data protection, privacy, and security

Our handling of personal data is described in our Privacy Notice, which forms part of these Terms. Where you upload or enter personal data about your own clients, employees, or other individuals, you act as the controller (or business) of that data and we act as your processor (or service provider): we process it only to provide the Service under your instructions, do not sell it, and do not use it for unrelated purposes or for advertising.

You are responsible for the lawfulness of the personal data you put into the Service, including providing required notices, obtaining any consents, and honoring individuals’ requests. We will provide reasonable assistance with such requests and will notify you without undue delay if we become aware of a security breach affecting your data. On request, we will enter into a data processing addendum, including standard contractual clauses for international transfers where required by the GDPR or UK GDPR. Applicable terms of the Florida Digital Bill of Rights, the CCPA/CPRA, the GDPR, and the UK GDPR apply where relevant to your use.

We maintain appropriate technical and organizational safeguards, including encryption in transit, access controls, role-based permissions, logging, and regular reviews. You are responsible for securing your credentials, managing user access in your workspaces, and configuring sharing and public dashboards appropriately. The Service is not intended for storing payment card data, government identifiers, protected health information, or other special-category data unless separately agreed in writing.

Upon termination, we retain and delete data as described in the Privacy Notice. You may export your data before termination, and we will delete or return your data on written request, subject to legal retention obligations.

11. Disclaimers and limitation of liability

The Service is provided “as is” without warranties of any kind, either express or implied, including warranties of merchantability or fitness for a particular purpose. We do not guarantee that the Service will be uninterrupted or error-free. Outputs generated by automated or AI-assisted features may be inaccurate and should be reviewed before you rely on them.

To the fullest extent permitted by law, our aggregate liability arising out of or relating to these Terms or the Service is limited to the amount you paid to us in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, or special damages, including lost profits or data.

12. Indemnity

You agree to indemnify and hold harmless Progress Partners Consulting LLC (DBA: Gamechangers Consulting LLC) and its affiliates from any claims, damages, or expenses arising out of your use of the Service, your User Content, or your violation of these Terms.

13. Dispute resolution and binding arbitration

Please read this section carefully — it affects how disputes are resolved and limits your right to go to court or participate in a class action.

Informal resolution first. Before starting an arbitration, you agree to contact us at legal@strategyhub.io with a written description of the dispute and the relief sought, and to attempt to resolve it in good faith for at least 30 days.

Agreement to arbitrate. If the dispute is not resolved, you and Progress Partners Consulting LLC (DBA: Gamechangers Consulting LLC) agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules (and, for consumers, its Consumer Arbitration Rules), rather than in court. The Federal Arbitration Act governs this section.

Procedure. Arbitration will be conducted by a single arbitrator, seated in Miami-Dade County, Florida, in English, and may proceed by written submissions or videoconference where the rules allow. The arbitrator decides all issues, including the scope and enforceability of this arbitration agreement, and may award any relief available in court on an individual basis. Judgment on the award may be entered in any court of competent jurisdiction. Each party bears its own attorneys’ fees unless the applicable rules or law provide otherwise.

Class action waiver. Disputes must be brought individually. Neither party may bring or participate in a class, collective, consolidated, mass, or representative action, and the arbitrator may not consolidate claims without both parties’ consent. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) proceeds in court.

Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect intellectual property or stop unauthorized access to the Service. Nothing here prevents you from filing a complaint with a government agency.

Opt-out. You may reject this arbitration agreement by emailing legal@strategyhub.io with your name, account email, and a clear statement that you opt out of arbitration, within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms.

Time limit. Any claim must be brought within one year after it arises, or it is permanently barred, unless applicable law prohibits such a limit.

14. Governing law and venue

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of laws principles. For any dispute not subject to arbitration, you and we consent to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida, and waive any objection to venue there.

15. Contact us

For questions about these Terms, contact us at support@strategyhub.io.

Written legal notices must be sent to:

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.