Service Level Agreement
- Effective:
- September 4, 2026
- Last updated:
- September 4, 2026
- Version:
- 2026-09-04
1.Availability
Our Service Level Agreement covers the availability measurement window, exclusions for scheduled maintenance and events outside our control, the service credit schedule, how a credit is claimed, and support response targets by severity.
Availability and response targets published elsewhere on this site are operational goals. They are not contractual service levels unless they are incorporated into an executed Order Form, DPA, or Service Level Agreement. Standard self-service subscriptions do not include a contractual SLA or service credits.
The current text of this document is provided on request as part of a subscription or procurement process. Email legal@strategyhub.io and we will send the current version, along with any addenda that apply to your organization.
Until it is executed or expressly incorporated into an Order Form, this document does not modify the Customer Agreement.
Notices and contact
Legal notices under this document must be sent in writing to the contracting entity below, with a copy by email to legal@strategyhub.io. Privacy requests may be sent to privacy@strategyhub.io.
Progress Partners Consulting LLC (DBA: Gamechangers Consulting LLC)1825 Ponce de Leon Blvd, #366
Coral Gables, FL 33134
United States